Website accessibility statement inline with Public Sector Body (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018

This accessibility statement applies to

This website is managed by the Accommodation, Catering and Events department and Catering department, the University of Edinburgh. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Using your browser settings, change most colours, contrast levels and fonts
  • zoom in up to 400% without the text spilling off the screen and with reflow enabled
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • use the website without encountering any time limits.

Customising the website

AbilityNet has advice on making your device easier to use if you have a disability. This is an external site with suggestions to make your computer more accessible:

AbilityNet - My Computer My Way

With a few simple steps you can customise the appearance of our website using your browser settings to make it easier to read and navigate:

Additional information on how to customise our website appearance

If you are a member of University staff or a student, you can use the free SensusAccess accessible document conversion service:

Information on SensusAccess

How accessible this website is

We know some parts of this website are not fully accessible:

  • some areas of the site cannot be reached by keyboard navigation only, namely the search function;
  • not all links purposes are clear to the user;
  • there are a number of moving animations throughout that cannot be paused by the user;
  • not all non-text content presented to users has alternative text and text is sometimes displayed as an image;
  • there is no skip to main content function;
  • not all colour contrasts meet the recommended Web Content Accessibility Guidelines 2.1 AA standard;
  • It can sometimes be hard to tell where you have navigated to using a keyboard;
  • some links open in new windows or tabs without warning;
  • some parts of the site may not be fully compatible with screen readers;
  • the image carousel on the homepage does not have control buttons to pause or stop or click to ‘previous’ or ‘next’ images

Feedback and contact information

If you need information on this website in a different format, including accessible PDF, large print, audio recording or braille:

  • Email:
  • Telephone: 0131 650 7007
  • British Sign Language (BSL) users can contact us via Contact Scotland BSL, the on-line BSL interpreting service: Contact Scotland BSL

We will consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page, or think we’re not meeting accessibility requirements, please contact:

We will consider your request and get back to you in 5 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint please contact the Equality Advisory and Support Service (EASS) directly:

Contact details for the Equality Advisory and Support Service (EASS)

The government has produced information on how to report accessibility issues:

Reporting an accessibility problem on a public sector website

Contacting us by phone using British Sign Language

British Sign Language service Contact Scotland BSL runs a service for British Sign Language users and all of Scotland’s public bodies using video relay. This enables sign language users to contact public bodies and vice versa. The service operates 24 hours a day, 7 days a week.

Contact Scotland BSL service details


Technical information about this website’s accessibility

The University of Edinburgh is committed to making its websites and applications accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard, due to the non-compliances listed below.

The full guidelines are available at:

Web Content Accessibility Guidelines (WCAG) 2.1 AA standard

Non accessible content

The content listed below is non-accessible for the following reasons.

Noncompliance with the accessibility regulations

The following items do not comply with the WCAG 2.1 AA success criteria:

  • There may not be sufficient colour contrast between font and background colours, especially where the text size is small
  • 4.3 Contrast (Minimum)

  • Information is conveyed as an image of text rather than as text itself, making it not compatible with screen readers and other assistive technology and is not fully customisable
  • 4.5 Images of text

  • Site is not fully compatible with browser customisation meaning that users do not have full control and functionality when customising the site (WCAG 2.1 AAA)
  • 4.8 Visual Presentation (AAA)

  • There is a loss of content when magnified above 400%
  • 4.10 Reflow

  • Users are not always able to pause, stop or hide moving items that appear at some points on the webpage.
  • 2.2 Pause, Stop, Hide

  • There is no ‘skip to main content’ option available throughout the website.
  • 4.1 Bypass Blocks

  • Visual information to identify user interface components, such as keyboard focus, do not always have a sufficient contrast ratio
  • 4.7 Focus Visible

  • Some links open in a new browser window without warning.
  • 2.2 On Input

  • Where data validation is required, the error messages are not clear or do not explain how to resolve the issue for the user
  • 3.3 Error Suggestion

  • There are issues with compatibility with text to speech software and screen readers
  • 1.1 Parsing

  • Screen readers are not able to identify some parts of the page

At this time, we believe all items listed above are within our control. Unless specified otherwise, a complete solution, or significant improvement, will be in place for those items within our control by September 2024.

Disproportionate burden

We are not currently claiming that any accessibility problems would be a disproportionate burden to fix.

Content that’s not within the scope of the accessibility regulations

At this time, we do not believe that any content is outside the scope of the accessibility regulations.

What we’re doing to improve accessibility

At this time, we believe all items listed above are within our control. We will continue to address the accessibility issues highlighted to deliver a solution or suitable workaround. Unless specified otherwise, a complete solution or significant improvement will be in place for those items within our control by September 2024.

While we are in the process of resolving these accessibility issues, or where we are unable, we will ensure reasonable adjustments are in place to make sure no user is disadvantaged. As changes are made, we will continue to review accessibility and retest the accessibility of this website.

Preparation of this accessibility statement

This statement was first prepared on 27th February 2023. It was last updated on 13 September 2023

This website was last tested by the Disability Information Team, using the automated tool WebAIM and manual testing. The site was tested on a PC, using Mozilla Firefox (91.7.1esr), Microsoft Edge (99.0.1150.55), and Google Chrome (99.0.4844.84), for comparative purposes. We test on Firefox, Chrome and Edge to ensure breadth and variety.

Manual Testing

We tested:

  • Spell check functionality;
  • Scaling using different resolutions and reflow;
  • Options to customise the interface (magnification, font, background colour, etc);
  • Keyboard navigation and keyboard traps;
  • Data validation;
  • Warning of links opening in a new tab or window;
  • Information conveyed in colour or sound only;
  • Flashing, moving or scrolling text;
  • Operability if JavaScript is disabled;
  • Use with screen reading software (for example, JAWS);
  • Assistive software (TextHelp Read and Write, Windows Magnifier, ZoomText, Dragon NaturallySpeaking, TalkBack and VoiceOver);
  • Tooltips and text alternatives for any non-text content;
  • Time limits;
  • Compatibility with mobile accessibility functionality (Android and iOS).